Refund Policy

This Refund Policy applies to services provided by Mojo Nation Sdn. Bhd. (202201030522 / 1476219-V). Your signed proposal or agreement prevails if it says something different.

1. Monthly packages

Package fees are billed monthly in advance and exclude SST. A one-time setup fee of RM800 applies where stated in your proposal.

Packages have a 3-month minimum term. After that, they continue month to month until you cancel with 30 days' written notice to hi@mojonation.my.

2. Cancellation

Written notice of at least 30 days is required to cancel after the minimum term. Fees already paid for the current billing month are not refundable. You remain responsible for fees through the end of the notice period.

Upgrades or downgrades take effect from the next billing month when you give 14 days' written notice.

3. Setup fees

The one-time setup fee is non-refundable once work has started (for example discovery, account setup, or first deliverables).

4. Unused months and early exit

If you end a package before the 3-month minimum ends, fees for the remaining minimum months stay due unless we agree otherwise in writing. We do not refund unused months already paid inside a billed period.

5. Service credits

If we miss a material deliverable in your signed scope through our own fault, we may offer a service credit or make-good work at our discretion. Credits are not cash refunds and expire after 90 days.

6. Chargebacks

Please contact us first at hi@mojonation.my or WhatsApp +60 11-5621 5922 so we can resolve the issue. Unwarranted chargebacks may lead to suspension of services.

7. How to request a refund or credit

Email hi@mojonation.my with your company name, invoice or receipt number, and a short reason. We aim to reply within 5 business days.

8. Governing law

This policy is governed by the laws of Malaysia.

Mojo Nation Sdn. Bhd. (202201030522)

2A Jalan PJU 8/7A, Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia

hi@mojonation.my | WhatsApp +60 11-5621 5922